Retouch Brands FAQ

Your order is shipped using FedEx Express, depending on the destination it takes about 2 – 5 days to reach your doorstep. For shipping to European Union, United States of America and Canada, we charge a low flat fee of 6.99 Euro per order, for the rest of countries we charge a flat fee of 19.99 Euro per order – as such, buying more products will not cost extra.

We are proud to offer fast, reliable, and free shipping on every orders priced 99 euro (about 150 USD, 750 DKK, 90 GBP) or greater using FedEx. All orders priced 98.99 or below will be charged domestic and or international rates.
Most areas receive overnight delivery. No orders will be shipped during weekends or holidays. Orders placed on the weekend will be processed the following business day. Please contact customer service for more details.

We use FedEx to deliver your package. Once your goods have been collected by FedEx from our warehouse we will forward a shipping confirmation email, which includes a FedEx tracking number, allowing you to follow your package all the way to your doorstep.

Of credit cards you can easy and peace of mind use VISA, MasterCard and payments via PayPal are accepted as well.

Note, the Retouch Brands, S.L. website is protected with the highest level of security (256 bit encryption provided by GeoTrust). Furthermore, the actual payment is solely a matter between your and our banks and we are never given access to your credit card details.

We use FedEx to deliver your package. Once your goods have been collected by FedEx from our warehouse we will forward a shipping confirmation email, which includes a FedEx tracking number, allowing you to follow your package all the way to your doorstep.

Goods should be returned in protective packaging to the following address:

Retouch Brands, S.L.
Att.: E-commerce
Calle San Rafael 4B, Oficina 37
28108 Alcobendas (Madrid)
Spain.

The Retouch Brands, S.L. website is protected with the highest level of security (256 bit encryption provided by GeoTrust). GeoTrust is recognised as the industry leader in terms of Security.

To learn about how we protect and handle customer data kindly visit our ‘Privacy Statement’ section.

Cookies are used by most website, and also by Retouch Brands, S.L. Our cookies are harmless and are generally used to improve your experience when using our website; for example they make it possible for you to use the browsers ‘back’ button.

To learn about how we use cookies kindly visit our ‘Privacy Statement’ section.

The prices listed on the website should be accurate, but in case they are too high you will be credited the difference. If they are significantly lower we will contact you by email and ask you to confirm the correct price before shipping your goods.   

Absolutely, whatever is more convenient for you! When placing the order on our website simply enter your work address in the delivery box.

Currently we deliver to all countries.

Indeed! Paris Hilton stores have been opened throughout the world – and more being added every month. Pay us a visit in Manchester, Dubai, Saudi Arabia, China, Japan, Vietnam, Chile ... to fully enjoy the Paris Hilton experience. On our website you will also find a section displaying pictures of shops from around the world.

Paris travels the world continuously; chances are that she will visit your city at some point. For security reasons we can unfortunately not publish her calendar on this site.

Piece of cake! Simply send an email to unsubscribe@retouchbrands.com (remember to include the email address we have been using to keep you updated).

To ensure you real-time updated information about product availability, prices etc. we can only receive orders placed on our website. In other words, unfortunately you cannot place orders by phone or email.

We love talking with our customers and we encourage you to contact us, but in order to give you an updated and quality answer we prefer to be contacted by email ( customercare@retouchbrands.com ) – if you prefer, you can contact us by snail mail as well:

Retouch Brands, S.L.
Calle San Rafael 4B, Oficina 37
28108 Alcobendas (Madrid)
Spain.